EIKHOI does not accept cancellation of tickets once the order is placed from the customer’s end.

A refund can be claimed under the following circumstances:

• The event is cancelled by EIKHOI.
• The event is rescheduled, and the customer cannot attend the new date/time.
• The customer was double-charged for the same order due to a technical glitch.

In all the above cases, the customer must contact our support team at the provided contact details within 48 hours of the scheduled event time to be eligible for a refund.

EIKHOI reserves the right to make the final decision on all refund claims.

Note on Gameplay: EIKHOI is not responsible for any issues arising from the player's end, such as poor internet connectivity, device malfunction, or failure to join the game on time. No refunds will be provided for such cases.